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Collections Supervisor, TD Auto Finance

Call Center
Jacksonville, FL
March 6, 2020

Company Overview

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.

Department Overview

Job Profile Summary
The Collection Supervisor II supervises one or more business unit or sections of the Collection or Recovery Department such as loss mitigation, bankruptcy, probate, workout or department computer system support. This job is responsible for day-to-day management of direct reports including all managerial responsibilities such as payroll, performance, coaching and development, time and attendance etc.

Job Description

Supervises day-to-day activities of a larger collections unit, or section of a unit ensuring that processes are conducted efficiently and timely and according to established policies and procedures
Assigns, prioritizes and monitors work of staff
Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary
Supervises between 8 and 20 employees
Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees
Participates in development and management of department budget, including managing collections activities in own area to an assigned charge off budget goal
Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management
Audits staff work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are maintained
Monitors and records staff performance; Provides coaching and counseling as needed with the direction of Unit Manager
Prepares and communicates performance assessments for staff supervised


  • Must be eligible for employment under regulatory standards applicable to the position.
  • Associate’s degree required; Bachelor’s degree or work experience equivalent to Bachelor’s degree preferred
    5+ years’ experience required
    Strong understanding of collections activities and specific unit practices
    Detailed knowledge of related legal and regulatory guidelines
    Supervisory experience preferred
    Strong problem solving skills
    Proven organizational ability
    Advanced Communication skills, both verbal and written
    Experience with related systems and software
    PC skills




    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.