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Supervisor II, Small Business Collections

286772BR
Call Center
Greenville, SC
September 24, 2020

Company Overview

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.

Job Description

The Supervisor, Collections and Recovery supervises one or more business units or sections of the Collection or Recovery Department such as customer facing, back office, and business support type functions. This job is responsible for day-to-day management of direct reports including all managerial responsibilities such as payroll, performance, coaching and development, time and attendance etc.

Requirements

  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
  • Supervises day-to-day activities of an operations unit, or section of a unit ensuring that processes are conducted efficiently and timely and according to established policies and procedures
  • Assigns, prioritizes and monitors work of staff
  • Contributes to development of department policies and procedures and assists staff with most complex aspects of work as necessary
  • Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees
  • Participates in development and management of department budget, including managing collections or recovery activities in own area to an assigned charge off budget goal
  • Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities. Interprets important aspects of reports for management
  • Audits staff work on a regular basis to ensure that day-to-day policies and procedures are followed and productivity levels are maintained
  • Monitors and records staff performance; Provides coaching and counseling as needed with the direction of Unit Manager
  • Prepares and communicates performance assessments for staff supervised

Qualifications

  • Associate degree required; Bachelor’s degree or work experience equivalent to Bachelor’s degree preferred
  • 3+ years’ experience preferred
  • Strong understanding of collections/recovery activities and specific unit practices
  • Detailed knowledge of related legal and regulatory guidelines
  • Supervisory experience preferred
  • Strong problem-solving skills
  • Proven organizational ability
  • Advanced Communication skills, both verbal and written
  • Experience with related systems and software
  • PC skills

Hours

40

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.