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Sr Relationship Manager

Commercial Banking
Orlando, FL
November 17, 2020

Company Overview

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.

Department Overview

The Sr. Relationship Manager serves the needs of the community commercial banking business, customizing a broad range of products and services to meet the financial needs of TD’s customers. The job acquires, develops and manages commercial banking relationships by providing customized solutions across different commercial segments to build a strategy that is right for the customer now, and in the future with a focus on growing the portfolio by providing financial solutions and developing new business from both existing and new customers.

The role is a trusted advisor who, with sensitivity to the customer’s operating environment, structures and packages practical and competitive solutions that demonstrate an understanding of their financing, cash management and overall business needs to add value to the customer’s portfolio.

Job Description

Recognized as top level expert within the company in a customer segment or product/service line with responsibility for identifying and interpreting trends in the market to structure portfolios and get results
Develops new business with prospects that have the largest and most complex credit needs in assigned portfolio segment
Defines new approaches to sell and deliver solutions
Anticipates emerging customer trends as a basis for recommending products and services and expanding the business
Highly sophisticated understanding of customer needs and competitor offerings that contribute to the direction of the business line or segment
Oversees the management and activities of large accounts and related servicing teams
Manages the most strategic relationships that are characterized by significantly complex products and services provided and/or takes a significant business development focus
Solves unique problems with broad impact on the business segment and financials
Develops and implements new and innovative approaches to the sales process, including negotiation of terms and approaches to account management – provides expert advice internally and externally
Impacts a range of sales achievement for largest accounts and relationships and a significant part of one or more business lines
Communicates complex ideas, anticipates potential objections and persuades customers; negotiates significant terms
Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program
Identifies and leads problem resolution for project/program complex requirements related issues at all levels


  • Must be eligible for employment under regulatory standards applicable to the position.
  • Qualifications

    Undergraduate degree
    10+ years relevant experience
    In-depth understanding of commercial industry, business development techniques and credit decisions
    Proven business development track record, with proven ability to conceptualize and implement effective new business strategies
    Extensive network of outside referral sources for new business
    Excellent credit and financial analysis skills
    Effective negotiation skills




    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.