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“Bilingual only” French Overnight Fraud Loss Prevention Agent

296635BR
Call Center
Markham, ON
February 6, 2021

Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

“Welcome to TD, how can I help?”

Helping is at the heart of all we do within TD’s contact centre, and we’re proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers.

Every day is an opportunity to learn and grow, and help our Customers feel confident that we’ll be there for them anytime they need to call us… buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

Job Description

What You’ll Do

The Fraud Loss Prevention team is here to support and educate our customers on how to stay protected from potential fraud, while delivering legendary customer experiences. They itemize fraud transactions, review unusual activity, communicate with various departments within the bank, provide replacement cards and tailored advice on fraud prevention.

You are the voice of TD and your role is to:

Think Like a Customer by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.

Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to our communities.

Execute with Speed and Impact by coming into work at your scheduled time, identifying and meeting your Customers’ needs, and protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers’ needs and achieve personal career goals with TD.

Who You Are

You are passionate about understanding each Customers’ needs so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.

You love a good challenge! In this role you will demonstrate resiliency and have a passion for offering our customers our products on every call.

You can effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving. You are able to take complex information and communicate it in a clear and easy to understand manner.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

What We Offer

As part of our Contact Centre team, you will:

Feel prepared and confident for success after completing our training program and receiving dedicated coaching support.

Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

What’s Next?

Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people’s lives, at work, and in the communities we live in?

We want you! Apply Now…

Requirements

Training 7:00 am to 3:00 pm Mon-Fri for 3 months. Mandatory Training. Training will take place on site at 3500 Steeles Ave E. (Victoria Park & Steeles Ave E.) in Markham. 37.5 hours per week.

After training, potentially working from home until further notice depending on the covid situation.

Full Time Overnight shifts 11:30 pm to 7:30 am including working 1 day on the weekend

Additional Information

Start Date: March 22nd, 2021

Must Be Bilingual French both speaking and reading. Language testing will be completed.

Once you apply and we proceed with your application, you will receive an email to complete an on line computer simulation which takes approx. 15 mins to complete and some questions about working remotely from home. We suggest that you set aside 100% complete focus time. If you wish to be considered for this opportunity, complete the assessments within 24-48 hours upon receiving it as it is the 1st step in our recruitment process. Also check your trash, junk mail and spam.

Hours

37.5 Full Time

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.