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Change Mgmt Specialist

Process Improvement and Transformation
Charlotte, NC
December 21, 2021

Company Overview

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.

Job Description

The Change Mgmt Specialist Lead plans and/or executes on the end-to-end delivery of Change Management activities throughout the lifecycle for assigned programs / projects / initiatives in alignment with the change management strategy and business objectives.


Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
Leads the change management workstream for programs/projects of significant scale / complexity
Accountable for own work and sometimes others; acts as an escalation point or knowledge resource related to change methodology / tools for others in their own area or on the project team
Responsible for the quality and timeliness of all change management deliverables for the program / project or multiple workstreams.
Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / program
Provides advice and guidance on which components of TD’s change methodology and framework should be in scope to align with the project / program goals
Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to recommend and implement effective change management interventions, across multiple stakeholder groups
Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve change management efficacy
Acts as a subject matter expert / lead, integrating cross-function understanding within their own field of specialty; manage team(s) of related specialists
Solves complex problems; leads efforts or partners with others to develop and implement new solutions
Uses sophisticated analytical thought to exercise judgement and identify solutions
Impacts the achievement of project / program or business objectives for scoped work
Work is guided by policies and industry standards/methods
Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across senior stakeholders
Works autonomously as the lead and guides others within area of expertise
Acts as the change management lead for Tier 2, high risk, strategic and regulatory projects or programs; may lead on Tier 1


Undergraduate degree
Relevant Change Management Accreditations
7+ years related experience, working in a project environment
Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation
Knowledge of current and emerging trends
Knowledge of risk management environment, standards and regulations
Knowledge of project/program support, planning and implementation
Ability to contribute to strategic direction of the function and provide advice to senior leadership
Ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives
Skill in mentoring, and coaching
Skill in using software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships across teams and functions
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability handle confidential information with discretion




At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.