Senior Manager, Finance Operations

391983BR
Finance / Accounting
Dieppe, NB
December 6, 2022

Company Overview

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Job Description

CUSTOMER: • Lead a unit involved in designing and providing assigned service or functionality covering a significant area of TD Finance Operations
• Lead a team which may include Officers, Analysts , Team Leaders and Managers, to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with TD Finance business objectives
• Set service and control standards, implement and operate systems to monitor service delivery
• Oversee research, development and implementation of new processes, technologies or operating models
• Develop and maintain effective working relationships with internal and external partners for the purposes of delivering optimal customer service
• Coach to ensure operational problems are handled appropriately, and participate in the negotiation and resolution of complex and/or escalated issues where necessary
• Primary escalation point for significant risk matters / exceptions

SHAREHOLDER: • Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TDs operating model to maximize efficiency, effectiveness and scale
• Ensure processes utilized are effective and efficient collaborate with service delivery (front office) units, technology, finance and other functional specialist groups to ensure integrated service delivery
• Provide thought leadership to identify process enhancements and drive efficiency and productivity improvements
• Monitor assigned functional area for productivity and efficiency, operating systems to continually improve delivery capability consistent with overall TD Finance financial and service objectives,
• Ensure unit operates in compliance with applicable internal and external requirements
• Apply expertise and operate systems to identify and mitigate risk issues
• Ensure appropriate escalation protocol is in place and operating losses are reported appropriately
• Lead in the development and operationalize the business plan
• Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts Maintain knowledge of end-to-end processes and internal / external partners and regulatory requirements

Requirements

EMPLOYEE / TEAM: • Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty
• Develops annual and/or long term plans for own area and influences plans well beyond area managed
• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH: Reports to AVP or VP role and leads a multi-faceted / multi-disciplined operational group
• Manages multiple processes across a wide variety of products and services
• Responsible for leading in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for the unit
• Responsible for operating within appropriate risk parameters and ensuring exception/escalation processes are in place
• Long term focus (horizon of 1 to 2 years)
• Generally reports to an Executive

EXPERIENCE AND / OR EDUCATION High School diploma
• Undergraduate degree preferred 10+ years relevant experience which should include 5+ years of people management experience Ability to establish goals and objectives [that support the strategic plan]
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique and coordination of people and resources
• Skill in mediation and dispute resolution
• Skill in monitoring/assessing the performance of self and other individuals to make improvements or take corrective action
• Skill in mentoring/coaching others [where applicable add performance management]
• Skill in motivating, developing and directing people as they work
• Skill in identifying the developmental needs of others and coaching, mentoring or helping others to improve their knowledge or skills
• Ability to create and foster a cohesive team, and promote a positive work environment for all employees
• Ability to effectively plan and delegate work to others
• Ability to plan, assign and/or supervise work to others
• Ability to train and supervise others

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.