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Investment Representative – Mandarin/Cantonese

149221BR
Call Center
Markham, ON
January 24, 2017

Company Overview

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Department Overview

TD Direct Investing provides financial services to self-directed investors who manage their own investments and personal finances. Clients can access TD Direct Investing services through a variety of channels, including the Internet, telephone and in person at any of our branches across Canada. TD Direct Investing gives clients access to the information, tools and support that empower them to invest for themselves with confidence.

Job Description

Investment Representatives will be dedicated to providing excellence in customer service in a team oriented, dynamic Investor Service Centre. Upon completion of training and licensing requirements, Investment Representatives apply knowledge in accordance with industry regulations with the execution of trading instructions and the service of customer accounts.

  • Execute client instructions in accordance with industry and TD Direct Investing trading policy.
  • Application of DI Customer Experience Index, delivering superior service with each client Interaction.
  • Contribute positively to the overall productivity of the team by maximizing individual productivity, availability and flexibility.
  • Provide accurate, timely information on market activity and developments, company products and services and customer account information.
  • Proactively identify customer needs and offer appropriate solutions by learning about TD Direct Investing products and services and their applicability to customer/market situations.
  • An excellent communicator with proven client service skills and the ability to assess each client’s situation and the impact of proposed transactions.
  • Identify sales and advice opportunities and refer customers to appropriate internal Bank partners
  • Contribute to the achievement of Investor Service Centre (ISC) objectives by meeting or exceeding individual Growth the Business goals
  • Participate in outbound calling for service & sales campaigns at various times throughout the year

Requirements

Specific Educational Requirements/Accreditations:

University/College Degree: Finance or Economics Ideal
Completion of the Canadian Securities Course and or Conduct and Practices Handbook Ideal

Additional Skills:

  • Proven Customer Service abilities and strong telephone skills.
  • Excellent verbal and written communication skills.
  • Ability to engage clients and provide needs based solutions.
  • Preference will be given to candidates who speak and read Mandarin/Cantonese

Additional Information

Multiple Full Time and Part Time positions are available. Successful candidates must be available to commence training on the hire date.

Training: Specialized business and industry training and ongoing support provided throughout employee onboarding period, with attendance for all training is mandatory.

Depending on course completion, you will be required to work full-time (M-F 8:30am-4:30pm) for up to 9 weeks of your employment to complete the required in-house and industry specific training.

Hours:

Minimum guaranteed 30 hours per week. You must be available and flexible to work a rotational shift; this is a week by week schedule that will have you rotating weekly start periods of days, afternoon and evening shifts that include weekends. 6am-12am (midnight) Monday to Sunday. You will receive two consecutive days off and you will have a 3 week advance notice of your rotational shift.

Please note: the Markham location is open 24 hours a day / 7 days a week.

Part of our screening process for this position involves the completion of online assessments. If you are short-listed for this position, instructions for the assessment will be sent via email. Please ensure that the email account noted on your profile is accurate and regularly checked. Additionally, due to filters on Hotmail and Gmail accounts, please be sure to check your “junk” folder or spam filters.

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.

*We thank all applicants for their interest in this position, however only qualified candidates will be contacted for an interview”.

Education And Accreditation

CSC, CPH

Flexible Work Options

N/A

Hours

6:00am- 12:00am (midnight) Monday-Sunday

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.