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Manager, Process Improvement

Finance | Accounting
Toronto, ON
October 10, 2017

Company Overview

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Department Overview

The Finance Innovation Team (FIT) leads the transformation and innovation activities for the broader Finance function, including data, process, systems & tools, project management, business analysis and business architecture.

The FIT is a strategic and partner-centric organization that develops TD Finance strategy and supports the prioritization, development and delivery of a roadmap and a portfolio of projects that drive sustainable business value and help realize the TD Finance strategic objectives. The FIT is a team of dedicated strategic leaders and data governance, requirements management, process improvement and change management professionals with a history of successful execution and implementation to support the mandate.

Job Description

The Manager will report to the Senior Manager, Change Management & Process Improvement. The successful candidate will be part of the Business Architecture and Change Management team and will play a vital role in driving our Finance Vision including driving change to make Finance effective and efficient and fostering a culture of continuous improvement. The Manager will act as change agent, working with various finance groups to implement change in process. The ability to think strategically, facilitate discussions and communicate to all levels including leadership are key to success. The successful candidate will have the following accountabilities:
  • Manage multiple finance projects through planning, design, organizing and executing continuous improvement projects from conceptual stage through to implementation
  • Overseeing key steps in the process improvement effort: the collection and analysis of financial and non-financial data, the development of solutions and deployment plans
  • Facilitate various leadership to employee level meetings, discussions and workshops on problems statements, visioning and scope and current state and future state process mapping
  • Recommending fact based improvements which increase efficiency and effectiveness, while understanding and balancing requirements of multiple stakeholders
  • Conduct change management and communication activities including assessing process change impacts and risks to employees and developing a plan to mitigate risks
  • Managing communication and developing communication strategies to key stakeholders
  • Establishing Key Performance Indicators (KPIs) and/or other metrics to describe the improvements and working with process owners to ensure the impact of the change is effectively measured
  • Producing and overseeing the production of documentation to describe and inform stakeholders and the Finance Leadership Team of the improvement status
  • Utilize diverse toolkit of methodologies to gather information and data from staff and stakeholders
  • Coaching business unit analysts and assists them in removing obstacles to successful implementation of the projects.
  • Cultivate “smart partner” relationships to help achieve departmental objectives
  • Build trust with colleagues and business partners by demonstrating personal consistency in communications and actions
  • Demonstrate a clear willingness to collaborate and find win-win solutions.
  • Prioritizing and managing their own workload with consideration of the workload of team members and key subject matter resources in order to deliver results.
  • Assist in the facilitation of process mapping training to various stakeholder across Finance


  • Strong leadership, change management and people management expertise
  • Solid understanding of process improvement and project management methodologies
  • A track record of seeing projects and initiatives through to completion
  • Excellent analytical and problem solving skills
  • Excellent written and verbal communication skills with the ability to communicate clearly and tactfully
  • Excellent presentation and facilitation skills
  • Self motivated and demonstrates a thirst for knowledge
  • A logical thinker, demonstrates strong business acumen
  • High degree of attention to detail
  • Proven ability to work effectively with teams and individually
  • Demonstrated ability to take independent action to achieve results
  • Advanced knowledge of Microsoft Office (PowerPoint, Excel, Visio, Access) an asset
  • Experience with of Microsoft Visio an asset
  • Lean/ Process Improvement Methodologies required

Additional Information

  • Post-secondary education and equivalent work experience
  • Accounting or financial designation an asset



8:30 – 5:00


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.