We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop.

Call Center Credit Card CS Officer (FT/PT) London – Aug 20th

203993BR
Call Center
London, ON
June 25, 2018

Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

Credit Card Services is an inbound customer service call center for TD Credit Card holders. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service, in a fast paced, high volume, dynamic environment.

Job Description

As a member of the Credit Card Customer Service Contact Centre, you will join a dedicated team of professional telephone agents who provide exceptional customer service for our cardholder clientele. Through inbound service calls, you will provide timely and accurate guidance and service to cardholders for a variety of Visa product lines, plans and programs. Your responsibility will be to provide prompt, courteous and efficient service that exceeds customer expectations; contribute to effective cost and risk control through productivity and adherence to corporate processes and controls; and achieve departmental sales targets through recommendation of appropriate products and services which meet our ever-changing customer needs. You will be able to recognize and successfully leverage opportunities to further expand our clients’ business through advice conversations on value-add opportunities.

We provide the tools and support you need to develop a career and encourage personal growth through our Personal Performance and Development Program which includes monthly coaching.

Requirements

We are searching for people friendly Contact Centre telephone agents that thrive in an environment that provides high quality customer service.

We require:

  • Work in a statistically driven environment, measured by call quality and call productivity goals
  • Ability to quickly adapt to change
  • Ability to multi-task & demonstrate effective problem solving attributes
  • Excellent written and verbal communication in English
  • Strong PC Skills

Asset:
Sales track record

Additional Information

Multiple Full Time and Part Time positions are available.

Training classes will begin August 20th and will require Full Time Availability for 6 weeks. Class Training times 7:30 am to 3:30 pm Monday to Friday, Practicum Training 8 am to 4 pm Monday to Friday.

After training, full time employee, schedules guarantee 37.5 hours per week. Scheduling buckets will require Monday – Sunday availability from 4 pm to midnight. Schedules will be 5 days on and 2 consecutive days off.

After training, part time employee, schedules guarantee no less than 22.5 hours per week.
Flexibility will be required to work 4-8 hour shifts between Monday to Sunday 7 am to midnight, including stat holidays.

Part Time Staff will be hired as fully available with the opportunity to provide their preferred availability as long as the minimum criteria as outlined below has been met. Part time employees will have varied start times and could work shifts between 4hrs-7.5 hrs in length depending on business needs.

  • Require available time to be a minimum of 6 hours per day
  • Require a minimum of 60 hours per week availability
  • Require a minimum of 5 days per week
  • Require one full weekend day (7am to 12am)

Require 2 evenings* per week

Hours

Flexibility required for schedules from 7am to midnight Mon to Sun and including stat holidays

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.