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Professional Lending Advisor (Part Time)

204929BR
Call Center
London, ON
July 3, 2018

Company Overview

About TD Bank Group
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (“TD” or “the Bank”).

TD is the sixth largest bank in North America by branches and serves over 22 million customers in three key businesses operating in a number of locations in financial centres around the globe:

  • Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth, TD Direct Investing, and TD Insurance;
  • U.S. Retail, including TD Bank, America’s Most Convenient Bank, TD Auto Finance U.S., and an investment in TD Ameritrade; and
  • Wholesale Banking, including TD Securities.

TD also ranks among the world’s leading online financial services firms, with approximately 8 million active online and mobile customers. TD had CDN$862.0 billion in assets on October 31, 2013. The Toronto-Dominion Bank trades under the symbol “”TD”” on the Toronto and New York Stock Exchanges.

Department Overview

The Professional Lending & Advice Contact Centre is a centralized telephone advice channel which is able to cost effectively reach TD Canada Trust customers and external prospects through various marketing and advertising initiatives. Recognizing that advice is the highest form of customer service, the Professional Lending & Advice Contact Centre uses a balanced scorecard approach between sales, customer service and productivity. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service.

Job Description

In this role, you would provide specialized inbound sales & service related to customers’ credit needs including Loans, Lines of Credit, Mortgages, Credit Protection and various other Credit and TD Canada Trust products and services. You would also support specialized outbound campaigns related to Personal Lending and promote various TD Canada Trust products. You would deliver end-to-end fulfillment on various lending products and meet formalized objectives for sales, productivity and quality. You will provide consistent, legendary service to every customer by utilizing all available tools and resources, identify and act upon advice opportunities and refer clients to other appropriate business units within TD Canada Trust. You will receive extensive product and sales training as well as regular coaching to ensure your success in the role.

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Requirements

  • You have exceptional customer service skills and a passion for providing advice.
  • You must be able to multi-task and demonstrate strong problem solving skills.
  • You must exhibit excellent attention to detail and the ability to accurately process transactions.
  • Strong verbal and listening skills are essential for this position as well as a proven sales record.
  • Candidates must be enthusiastic team players and willing to take an active role in campaigns and business building initiatives.

Additional Information

Start Date: August 2018

Training: Minimum of 8 weeks of Full-Time mandatory training,

The In-Class Time is 7:30am to 3:30pm
The In-Class period is scheduled from August 20th through to September 20th, followed by RESL Training during the week of October 15th

Bilingual (English/French) positions available

We thank all applicants for their interest in this position, however only qualified candidates will be contacted for an interview.

Hours

Monday to Friday 8:00 am to 10:00 pm, Saturdays and Sundays 10:00 am to 6:00 pm.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.