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Collection Unit Mgr II

Operations & Underwriting
Jacksonville, FL
July 6, 2020

Company Overview

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.

Department Overview

The Collection Unit Manager II manages or oversees one or more business unit or section of the Collection or Recovery Department.

Job Description

Oversees activities of several functions within collections to the development of strategic plans for areas of responsibility; Provides leadership and corporate vision for areas of responsibility
Provides leadership in the absence of the department manager or may represent the interests of the department in committees, presentations, etc.
Total Employees supervised generally ranging from 15 to 50
Prepares regular and customized in-depth reports and information summarizing various aspects of unit(s) activities; Interprets important aspects of reports for management
Participates in development and management of department budget, including managing collections activities in own area to an assigned charge off budget goal
Contributes to development of unit policies and procedures in coordination with department management; ensures adherence to policies, procedures, standards and guidelines; Coordinates unit compliance with overall department guidelines as well as regulatory agencies
Responsible for the management of department data processing, telephone and other systems; Monitors performance of systems and communicates feedback to department management and directly to vendors as appropriate
Audits staff work to ensure that day-to-day policies and procedures are followed and productivity levels are maintained; Coordinates with internal and external auditors, providing information and incorporating recommended changes as needed


  • Must be eligible for employment under regulatory standards applicable to the position.
  • Qualifications

    4 Year Degree or equivalent experience
    5+ Years of related experience
    Strong understanding of consumer collections or recovery practices
    Detailed knowledge of Company products/services and offerings.
    Supervisory experience required.
    Organizational ability.
    Problem solving skills.
    Advanced communication skills, both verbal and written.
    Experience with related systems.
    Strong PC skills.
    Green Belt Certified.
    Preferred: Ideal candidate will possess bankruptcy law or credit issuer bankruptcy experience handling case management. Law school graduate or attorney preferred




    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.