About TD Bank, America’s Most Convenient Bank®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.
“Welcome to TD. How can I help?”
Helping is at the heart of all we do within TD’s Contact Center, and we’re proud of the value we deliver over the phone 24 hours a day, 7 days a week, for more than 25 million Customers.
Every day is an opportunity to learn and grow, and help our Customers feel confident that we’ll be there for them anytime they need to call us…. buying their morning coffee, shopping online, paying their bills, or planning for that next trip.>
What We Offer
As part of our Contact Centre team, you will:
Feel prepared and confident for success after completing our training program and receiving dedicated coaching support.
Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.
Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.
Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.
What You’ll Do
Our commitment to excellence requires a commitment from you, to our Customers and to your team, to be on time, prepared and ready to answer each call. You are the voice of TD and your role on the phones is to:
Think Like a Customer to understand and solve problems effectively at first contact; match product and service solutions to each Customers’ unique needs; deliver legendary experiences and trusted advice.
Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.
Execute with Speed and Impact by coming into work at your scheduled time and meeting your Customers’ needs while protecting the Bank from risk.
Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.
Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers’ needs and achieve personal career goals with TD.
Who You Are
You are passionate about understanding and empathizing with our Customers so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.
You love a good challenge and can effectively multi-task. You are able to comfortably navigate multiple computer applications to source relevant information quickly to support decision making and effective problem solving.
You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.
You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, patience, resiliency, and willingness to do things differently.
You enjoy working with a diverse team and appreciate the value of perspectives other than your own.
Location – Greenville, NC, Auburn, ME, or Mt. Laurel, NJ
Training Commitment (Full time hours)
Training is scheduled at 37.5 hours per week for both part-time and full-time colleagues. Training is generally scheduled from 8am-4pm or 12pm-8pm or 4pm-12am (midnight). You must be able to accommodate either schedule.
Shifts starting between 6:00am-5:00pm; one or both working weekend days. We require that you be logged in and ready to take your first call when your shift starts.
Fluent in English and Spanish
***The first 30 days of training will be held on site. You must be able to attend training in person.
Your relevant experience and knowledge can be just as likely to get our attention. However, for this role we require:
- High School Diploma or GED
- 1+Years of related experience
- Successful completion of standard call center training and nesting programs
- Thorough understanding of all aspects of Banking Specialist I position, with the ability to meet goals and standards established by the department
- Demonstrates sales ability including knowledge of all Company products and services
- Ability to use/learn current technology and software applications related to position
- Excellent organizational, interpersonal, and verbal communication skills required
- Effective written communication skills preferred
- Ability to work in a fast-paced, challenging work environment
- Excellent problem-solving and time management skills
- Must be able to adhere to a set schedule which may include weekends and holidays
- Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people’s lives, at work and in the communities, we live in?
- We want you! Apply today!
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.