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Customer Service

Our commitment to providing excellent customer experiences is at the heart of our business. Our Customer Service professionals ensure that each and every person who walks through our doors gets the help and attention they deserve.

Whether they’re completing a transaction or providing general product information, our Customer Service team members create legendary customer experiences on the front lines. These professionals interact directly with clients, providing advice or referring them to different areas of the Bank. Using strong interpersonal skills and business acumen, our people constantly seek to understand our customers’ needs and expectations – so they can exceed them.

When you work at a TD branch, no two days are ever the same, because no two customers are the same. We pride ourselves on creating a fun and engaging team environment that is supportive and flexible. As the face of the Bank, this group owns the customer experience. It’s a big responsibility – one that our people embrace every day.

Why TD? Explore a retail career at TD Bank.
How is TD helping you achieve your career goals?
Sonia Sandu, Customer Services Representative says “I’m currently studying for my financial services exams because I want to pursue a further career in TD and my management is very encouraging. And they’re even helping me study, which is awesome!”
Afsoon Tabibi, Financial Advisor, says “So definitely TD inspires me to grow, learn, and reach my career goals”.
What is the best part of your job?
Mike Healy, Branch Manager says “The great thing about working in a branch environment is that no day is the same. I have a game plan going into each day, but five or six things might come and change the course of that day. So each day is a new day, working at the branch”.
Aisha Mailk, Branch Manager Trainee, says “The absolute best part of my job is when I have the opportunity to meet a customer, and I have the opportunity to hear them tell me how amazing my team has been with them”.
How does TD support you outside of work?
Mike Healy says “For TD I couldn’t ask for a better work-life balance. The extended hours at the branch allow me to have a flexible schedule when it comes to my family”.
Afsoon Tabibi says “I have twin toddler girls at home, so you can only imagine my life is quite busy. But TD really helps support me in that work-life balance. They’ve helped me find roles that will keep me close to home, and they helped give me the flexibility in my hours so that I can be there for my kids and still focus on being a great manager”.
What does leadership at TD mean to you?
Mike Healy says “Leadership at TD Canada Trust means a few different things to me. First off, it’s having a vision and goals for the bank and then helping your employees achieve those goals, both professionally and personally. And secondly, a big part of leadership at TD is leading by example”.
See where a TD career can take you. jobs.td.com.

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